•⁠⁠Privacy policy

1. Introduction

OnCall Locksmith (“we,” “us,” or “our”) operates oncall-locksmith.com and provides locksmith services including automotive, residential, and commercial lock solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, contact us by phone or text message, or interact with us in any other way.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or provide us with your information.

2. Types of Information Collected

We may collect the following categories of personal information:

2.1 Personal Identification Information

•       Full name

•       Phone number(s), including mobile numbers used for SMS communications

•       Email address

•       Physical address or service location address

2.2 Service-Related Information

•       Type of service requested (e.g., lockout, rekey, lock installation)

•       Vehicle information (year, make, model) for automotive services

•       Property type and access details for residential/commercial services

2.3 Technical & Usage Information

•       IP address and browser type

•       Device information and operating system

•       Pages visited and time spent on our website

•       Cookies and similar tracking technologies

2.4 Payment Information

•       Credit/debit card details (processed securely via Stax)

•       Billing address

3. How Information Is Collected

We collect information through the following methods:

•       Directly from you: When you call us, submit a service request, fill out a form on our website, opt in to receive SMS messages, or communicate with us via text, email, or in person.

•       Automatically: Through cookies, analytics tools, and similar technologies when you visit our website.

•       From third-party platforms: Through Google Local Services Ads, Google Business Profile, Yelp, or other directories where you may find and contact us.

4. Purpose of Data Collection

We use the information we collect for the following purposes:

•       To provide, operate, and maintain our services

•       To process and complete service requests and transactions

•       To communicate with you regarding your service, including appointment confirmations, status updates, and follow-ups

•       To send SMS messages to which you have opted in (e.g., service reminders, appointment confirmations, promotional offers)

•       To improve our website, services, and customer experience

•       To comply with legal obligations and resolve disputes

•       To detect, prevent, and address fraud or security issues

5. SMS Messaging Consent & Opt-In

When you provide your phone number and opt in to receive SMS messages from OnCall Locksmith, you consent to receive text messages related to service updates, appointment reminders, and promotional offers. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at (813) 800-8888.

6. Data Security Measures

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

•       SSL/TLS encryption on our website

•       Encrypted storage of payment information via PCI-compliant payment processing through Stax

•       Access controls limiting employee access to personal data on a need-to-know basis

•       Regular security assessments and software updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Sharing Practices

We may share your personal information in the following limited circumstances:

•       Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, CRM platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

•       Legal Compliance: When required by law, regulation, legal process, or governmental request.

•       Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

•       With Your Consent: We may share information with other parties when you have given us explicit permission to do so.

We do not sell your personal information to third parties. As stated in Section 5, SMS opt-in data and phone numbers collected for SMS purposes are never shared with third parties or affiliates for marketing purposes.

8. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

•       Right to Access: Request a copy of the personal information we hold about you.

•       Right to Correction: Request correction of inaccurate or incomplete personal information.

•       Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.

•       Right to Opt Out: Opt out of receiving marketing communications, including SMS messages, at any time.

•       Right to Restrict Processing: Request that we limit our use of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to your request within 30 days.

9. Contact Information

For privacy-related inquiries, requests, or complaints, please contact us at:

OnCall Locksmith

Attn: Privacy Inquiries

Email: info@oncall-locksmith.com

Phone: (813) 800-8888

Website: oncall-locksmith.com

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website or sending an SMS notification.

TERMS AND CONDITION

1- SMS Consent Communication:
The information as phone numbers, obtained as part of the SMS consent process, will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from OnCall Locksmith, you may receive messages related to the following:

Conversational purposes.

Example: “Hello, this is a friendly reminder of your upcoming appointment with OnCall Locksmith. You can reply STOP to opt out of SMS messaging from OnCall Locksmith at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/billing, etc..

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt in to receive SMS messages from OnCall Locksmith in the following ways:

We ask them verbally.

They message us first

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at on call-locksmith.com or call us at (813) 800-8888

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy on call-locksmith.com/privacy-policy and Terms and Conditions call-locksmith.com/terms-and-condition pages.

Message frequency may vary.

 OnCall-Lochsmith 

for its messaging services. This includes your consent to participate in the communication services provided, under the specified terms of use.

If you have any questions, you can reach out for us via email:

Email: info@oncall-locksmith.com